Frequently Asked Questions

Hosting Service
Everyone has different needs when it comes to websites, but one thing remains the same, the need for website hosting.

Your website will be hosted by The Net Girl.

A fee of $110 will be billed on an annual basis for hosting your website, on the anniversary of go-live of your website.

Your first year of hosting will always be free!

How does the design and build process work?
Everyone has different needs when it comes to websites.

The Net Girl builds, installs and sets-up your website based on your requirements, and any requests you have around colours and style. Generally, you will supply the content and images for your website. If you need assistance with this, then do let us know.

You may have a very clear vision for your website, and we are here to make that vision a reality. On the other hand, you may have no idea how to get started, but don’t worry – we are here to help and we’ll talk you through different options. We are experts at providing suggestions and options as to what might work well for your business, the latest trends etc.

How do we get started?
First things, first – you’ll need to contact us!

If you are ready to get started, that’s great! You are probably now wondering what the next steps are….. to get the ball rolling, you’ll need to start thinking about the following:

1. Your domain name – do you already have a domain name registered, and if not, what name would you like to register?

2. Your design requirements – Do you have a vision? An idea of the look and feel you want? Have you had a look at some other websites? Start making a list of the things that you really like, and sites you find inspiring.

3. Content /Copy and images – Do you have copy ready, and can you supply images (which you own) for use on your website?

4. What sort of maintenance and support will you require post go-live of your website? Are you happy to handle this, or do you require on-going support?

5. What is the minimum you need in a website now, and what can you look to add later? A website doesn’t have to be completed in one hit. You can start with something small and expand when you have the time or the need.

Can I update the content and images on my own website?
The Net Girl uses a platform and tool-set which provides a flexible and user-friendly interface.

This means that you will be able to update content and images on the site as and when you require post go-live. This gives you the flexibility to do what you need to your site at all times.

Of course, if you need assistance then don’t hesitate to engage us – check out our Maintenance Plans.

What support and maintenance do I get?
The Net Girl can provide as little or as much assistance as you want.

After your website is live, if you are happy to update your site as and when you need, then the platform lends itself to you doing this.

We can provide on-going support where you either don’t have the capability or time to do this. For further information, take a look at our Maintenance Plans page which outlines the plans and bulk maintenance hours we offer.

Of course, if you don’t feel like signing up to a plan or purchasing maintenance hours in advance, then just let us know when you need something actioned, and we can do this on an ad-hoc basis.

Quotes
As no two businesses are the same, we need to understand your requirements before we can provide you with a quote. Irrespective of where you are at, talk to us about what you have in your mind at the moment, and we will be here to walk you through every step of the way.

Perhaps you have a lot to showcase to your customers, and need several pages, a gallery, contact forms, live chat or even an online store? On the other hand, you may only want a landing page.

Perhaps you need your website completed as soon as possible so you want to start with a simple, small site which you can add to at a later point when you are ready.

Perhaps you have a design in mind, and know exactly the functionality you require for your website? If so, let’s talk! We can let you know what we can do for you and provide a quote.

What if you don’t know what you want, or need?

Don’t worry! We can talk you through the sort of functionality that businesses often request.

Remember, you can always start with the basics and grow from there! A website does not have to be completed in one-hit. Start with a landing page, and add further pages or functionality when you are ready. We won’t lock you into a contract, or a set of requirements.

What is your payment policy?
Website Design & Build – We invoice half of the fee up-front, and the remainder on completion of your website.  

Hosting fees – We charge an annual hosting fee. Your first year is free. You will receive an invoice from your first anniversary. 

Don't be a shrinking violet!

If we didn’t answer all of your questions, feel free to drop us a line anytime.

Tailored Website Design for Small Business - wherever you are located!

The Net Girl is a specialist in website design for small business, servicing clients all over Australia.

 

We are based in Kilmore, Victoria, so if you are close to any of the following areas, we can also meet with you in person – Beveridge, Broadford, Bylands, Chintin, Clonbinane, Darraweit Guim, Eden Park, Heathcote Junction, High Creek, Hidden Valley, Kilmore, Lancefield, Moranding, Pyalong, Reedy Creek, Romsey, Seymour, Springfield, Sugarloaf Creek, Sunday Creek, Tallarook, Tyaak, Upper Plenty, Wallan, Wallan East, Wandong, Waterford Park, Whittlesea, Willowmavin and Melbourne CBD & Docklands.